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One of my favorites is this ditty from a flight attendant: Flight attendant: “What can I help you with? Now, go back to your room before I call the cops on you for harassing my coworker. ”CUSTOMER: “Yes, I’m sorry, but my husband wanted a Dr Pepper and he got a Coke.”(I realize this customer isn’t exactly the brightest person.)ME: “So, let me get this straight: You ordered a Coke and a Dr Pepper, but got a Dr Pepper and a Coke?”Passenger #1: “The plane seems to be shaking a lot, and I almost spilled my bottle of water.”Passenger #2: “Yeah, and it’s also really noisy. ”CUSTOMER: “Yes.”ME: “Okay, ma’am, I’m sorry about that.One of my favorites is the one where a lady calls her cell phone company 20 times in 48 hours, each time claiming that her baby is lo The stories about stupid customers are very funny and entertaining. I laughed until I cried on a lot of these, and I sat The stupid.... I'm honestly glad to say I'm not the only one who dealt with the world's most daft individuals! It was after one particularly frustrating run-in with a customer that he decided to create Not Always Right.com, a Web site devoted to sharing funny and stupid customer quotes.

And yes, these poor souls are required to work on public holidays. One hundred are from their website, and another hundred are brand new.[return][return]I won't waste time quoting or summarizing; just go to the website to see why this book is so extraordinary.

Although they may get used to their lot The Dregs of Society Exposed As Norm Feuti eloquently put it in his take on the retail industry and atrocious customers, the worst criminals, politicians, neo-Nazis and everyone else you would rather not deal with have to shop. Some of these people need to be removed from the gene pool and others... Reading this brings back fond memories of my own time in retail.

The black humour is made even better by its realism. I've worked in various customer service jobs over the past twenty-plus years, and my Lord these people..... This is a fun and fast read if your are looking for something with a good laugh. I mean I have some really horrific stories just from my 15 years working with customers. I understand that there were only 100 examples and each one had to be a small page long but there had to be better stories from their website. There was NOTHING bad about this book because it was just a bunch of outrageously funny conversations between customers and employees. :)This is a cute book to give to anyone you know that works with the public. Adams is no stranger to dealing with customers; he was born and raised in Las Vegas, a city well-known for its thriving service industry.

The stories about stupid customers are very funny and entertaining. I'm honestly glad to say I'm not the only one who dealt with the world's most daft individuals! Some were classically funny though so it was worth a read, from the library. As a public librarian I could laugh at many of these situations, and I'm sure that others who work in any kind of public capacity would appreciate it too! Although he now designs Web sites for a living, he has also worked in restaurants, bookstores, and coffee shops.

The book and site showcase customer-relations horror stories everyone can Retailers, restaurants, and tech support providers believe service is king, but in The Customer Is Not Always Right, A. Adams proves that customers will do anything they can to put that motto to the test.

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